Ask Better Questions

Did you fall?  Clearly the person is on the ground…

What happens when you start to ask better questions?  Earlier this week I had the opportunity to listen to a customer on the phone with his credit card company.  He spent over 10 minutes, calm as can be, until the problem was resolved.  When he was finished I asked, “what job are you professionally trained at… you never got mad”.  His answer surprised me.  He didn’t say psychology, police officer or clergy.  He instead told me a story.

His mother raised him with the belief that he only has so many “get mads” in life. Each time a situation arises he asks himself “do I want to use a ‘get mad’ on this?”

I asked a different question and received a beautiful story.

Action step
-Start asking better questions.  You already know the person fell…

CLICK HERE to Listen to my podcast about this topic

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