Ask Better Questions
Did you fall? Clearly the person is on the ground…
What happens when you start to ask better questions? Earlier this week I had the opportunity to listen to a customer on the phone with his credit card company. He spent over 10 minutes, calm as can be, until the problem was resolved. When he was finished I asked, “what job are you professionally trained at… you never got mad”. His answer surprised me. He didn’t say psychology, police officer or clergy. He instead told me a story.
His mother raised him with the belief that he only has so many “get mads” in life. Each time a situation arises he asks himself “do I want to use a ‘get mad’ on this?”
I asked a different question and received a beautiful story.
Action step
-Start asking better questions. You already know the person fell…
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