– Episode 911 – GUEST Treatment Works Great!

Roxanne Rockvam

Thursday Blog Topic: Infinity Customer

Quote: “Leave your personal problems in the locker room!”


You woke up late, spilled your coffee, and dropped your keys in the snow bank. 

Um…. your customer doesn’t care.  That’s why I picked the quote, leave your personal problems in the locker room. 

The easiest way to remember this, because sometimes it’s hard… especially when you wake up late, spill your coffee and drop your keys in the snow bank… but remember this, treat your customers with GUEST treatment.

GUEST Treatment for customers is exactly how you would recognize a friend visiting your home…

Greet your guest
Understand their needs
Exceed their expectations
Satisfy their needs
Thank them for visiting

When a friend arrives at your home you open the door and say “hello”, you invite them in, ask if they want something to drink or eat, you give them the food and beverage, ask if they want more, and thank them as they leave.

Same for customers… when a customer arrives at your store, welcome them, find out what they are looking for, share your options, ask for the sale and thank them for visiting.

It’s exactly the same treatment.  GUEST treatment.

It’s easy to remember, easy to practice, and appreciated by your customers. 

Give it a try!


Tomorrow… come back for my episode on “Big Cash Small Change”!

PS:  Like my vibe? I want you to join my tribe!
Free Gift:  Here’s a FREE guide to show MY results from using Infinity! 


Tribeology: Learn It. Do It. Profit.  Decide who you want to work with, attract them, and sell them things they want to buy!  It really is that simple.




Monday – Character (Subject Matter Expert)
Tuesday – Content & Consistency
Wednesday – Midweek Motivation
Thursday – Infinity Customers
Friday – Big Money
Saturday – Try This!
Sunday – Week in Review

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