Tag: small business advice

Posted on in 4- Thursday - Infinity Customers, Business owner motivation, Customers, DoingInfinity, Loyalty, marketing, Real world, Success tips

TribeologyBlog.com – Episode 704 – Crazy Break Up Girlfriend

Quote: “The thing about smart people is they sound crazy to dumb people” SteveJobs

Thursday: Infinity Customer

 

Today’s quote makes me wonder if I’m dumb.

OR

If I’m in a cranky mood.

Because I hear the quotes like, “the customer is always right” and I think that’s absurd.

Then I was searching for a quote for today and I came across

Quote A: “If we don’t take care of our customers, someone else will.”

Followed by

Quote B: “Your most unhappy customers are your greatest source of learning.”

Here’s the deal. You can’t make someone like you.  And this is where I think I’m either really dumb or really smart.

Why?

I have one customer that is awful.  And if you want to use a dating analogy… she’s turned into the crazy break up girlfriend that won’t go away.  “Oh I left my sweater, even though it’s 80 outside” – “Oh I ordered the water that is dry”

Just insane.

It brings me to Quote B… “If we don’t take care of our customers, someone else will.”  This person leaves me saying, please… please… someone else take care of her.

Again, I don’t think that’s the intent of the quote, but that is the message that spoke to me.

That’s why when I saw Quote B,

“Your most unhappy customers are your greatest source of learning”… yeah, they really are… but once again my take is a little different.

Because…

YOU DON’T HAVE TO WORK WITH EVERYONE

This is your take away from Quote B… learn to attract customers you WANT to work with or you will end up with crazy “bad break up girl” customers.

How do you attract customers you want to work with?

Create your ideal avatar of the perfect world customer, figure out where they hang out, and attract them!

I know this might sound a little “customer prevention department” and honestly it is… but put yourself out of your misery!

My concept of the Infinity Customer is to create an environment that nurtures a relationship for long term journey… do you want crazy “break up girl” on your long term journey?  OMG… NO!

That brings us full circle.

Today’s Quote: “The thing about smart people is they sound crazy to dumb people”  So I’m not sure if I’m dumb and should believe the actual spoken words of Quotes A and B because they sound absolutely absurd to me… OR if I’m smart and other people look at me like I’m dumb because I go with the hidden message of quotes A and B.

UGHHHHHHH

 

#doinginfinity

Tomorrow… come back for my episode on “Big Cash Small Change”!

PS:  Like my vibe? I want you to join my tribe!
Free Gift:  Here’s a FREE guide to show MY results from using Infinity! 

Infinitypreneur.com

 

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Infinity Marketing Machine Daily Topics:
Monday – Character (Subject Matter Expert)
Tuesday – Content & Consistency
Wednesday – Midweek Motivation
Thursday – Infinity Customers
Friday – Big Money
Saturday – Try This!
Sunday – Week in Review

 

Posted on in 1-Monday - Subject Matter Expert, Business owner motivation, Customers, marketing, Real world, Success tips

TribeologyBlog.com – Episode 670 – The Friday of Summer

Quote: “Let the world know why you’re here and do it with passion”

Monday: Subject Matter Expert

Share your expertise! After all, what’s the point of being an expert if you don’t tell others how you did it?

You might be wondering why you’d work so hard to get to the level of an expert… then just share it all an be at a competitive advantage.

Well… is that it? Is this as good as you get?  If you are done learning, technically you’re done being a Subject Matter Expert.

Part of being a Subject Matter Expert is your willingness to continue to learn and explore because you have passion about a chosen area.

Therefore, helping others by sharing your knowledge does not weaken you, it strengthens your following AND you will increase your knowledge with the feedback from the ideas that your students share on their learning journey.

You will learn from those who follow you.  That’s part of the treat.

How do I know this?

I brought a woman out on our dock last week, I was giving her a tour of our marina.  She mentioned that, “It’s the Friday of Summer”– I asked, “what?”

She went on to say, there was an anticipation in the air at the marina.  It was like a Friday night of a weekend… but bigger… it was the Friday of Summer.

Her description was pretty cool.  I’m an expert in our marina and how it works, ways to enjoy our lake, and the marketing and messaging… but you know what… I learned from her.  Then I shared it in our weekly email newsletter.

Being a Subject Matter Expert requires you to share your knowledge. Don’t ever be afraid to do it, you will learn something from each interaction you create.  When you’re willing to share you will learn.

#doinginfinity

Tomorrow… come back for my episode “Content & Consistency”!

PS:  Like my vibe? I want you to join my tribe!
FREE GIFT! Grab my guide: 6 Steps to Subject Matter Expert.

Infinitypreneur.com

Infinity Marketing Machine Daily Topics:
Monday – Character (Subject Matter Expert)
Tuesday – Content & Consistency
Wednesday – Midweek Motivation
Thursday – Infinity Customers
Friday – Big Money
Saturday – Try This!
Sunday – Week in Review

Posted on in 1-Monday - Subject Matter Expert, Content, Customers, Loyalty, marketing, subject matter expert, Success tips

TribeogyBlog.com – Episode 634 – When a 5 Star Hotel Rates a Three!

Quote: “No amount of money can buy someone credibility” – DMclaughlin

Monday: Subject Matter Expert

 

Becoming a Subject Matter Expert takes time and money.  BUT, money won’t buy your credibility.

Think about that.

It’s like taking photos of a hotel room at a 5 star hotel, putting them on your 3 star hotel’s website and rationalizing that, well, it LOOKS like we’re a 5 star hotel.

Great idea, until…

The guest that reserved your room shows up and BOOM they’re mad you lied.  Your hotel loses all credibility.

You tried to buy credibility with “nice” photos — it’s just too bad they were not YOUR photos.

If you had just been true to yourself and sold your best attributes you would have earned credibility.

It’s really that simple.

Time and information earns credibility — but if you short cut it by trying to buy your way it will backfire.

If in doubt, think of the hotel example!

Now that you know this little rule, what do you plan to do about it?  Will you take this information and create a post on Facebook or upload a video on Instagram?

Now’s your chance… get out there, put your time in, and share your brilliance. 🙂

 

 

#doinginfinity

Tomorrow… come back for my episode “Content & Consistency”!

PS:  Like my vibe? I want you to join my tribe!
FREE GIFT! Grab my guide: 6 Steps to Subject Matter Expert.

Infinitypreneur.com

Infinity Marketing Machine Daily Topics:
Monday – Character (Subject Matter Expert)
Tuesday – Content & Consistency
Wednesday – Midweek Motivation
Thursday – Infinity Customers
Friday – Big Money
Saturday – Try This!
Sunday – Week in Review

Posted on in 2-Tuesday - Content & Consistency, Blog content, Content, Customers, DoingInfinity, marketing, Real world, Success tips, Tribe Building

TribeologyBlog.com – Episode 598 – How Can You Win if You Don’t Focus on Winning?

Quote: “Focus on the process and the outcome takes care of itself”

Tuesday: Content and Consistency

 

Focus on winning.  The basketball team is on the floor playing ball and they are focused on winning… do they win?

Probably not.

WHAT!?!!?!??

If you focus on winning you rarely win. I mean, what does winning mean?  The basketball team focuses on seeing the clock winding down, 3…2…1 we won!

NO!

The basketball focuses on team work.  They focus on the plays they practiced. They focus on preparation, like if their shoes are tied. They focus on the process.

If you want to win at tribe building, you must focus on my process.

Here’s my process.

Turn customers from “one and done” into “Infinity Customers” these are people that Know, Like, and Trust you.  You have earned this trust via the 5 C’s of Tribeology: Credibility, Content, Consistency, Customers, Cash.    When you have transformed the customers into this wonderful, magnificent tribe you will then be able to focus on offering products to them instead of searching for people to buy your products!

That’s it.

That’s the process.

Each day on this blog I focus on a different “C”.  Today is “Content and Consistency” – therefore, today I’m sharing a tip.  The tip is you yourself need to focus on “the process” to build your tribe.

If your focus is on “making money” it is the same as the basketball team “winning”.  Instead, focus on the process.

When you focus on the process, the money will follow.

 

Tomorrow… come back for my episode “Midweek Motivation”!

PS:  Like my vibe? I want you to join my tribe!
FREE GIFT! Grab your “Best and Simple Social Media Planner” to help with your Content and Consistency!

Infinitypreneur.com

Infinity Marketing Machine Daily Topics:
Monday – Character (Subject Matter Expert)
Tuesday – Content & Consistency
Wednesday – Midweek Motivation
Thursday – Infinity Customers
Friday – Big Money
Saturday – Try This!
Sunday – Week in Review

Posted on in 5- Friday - Big Money, Blog content, Content, Creative, Customers, marketing, Real world, subject matter expert, Success tips, Tribe Building

TribeologyBlog.com – Episode #589 – Need Help With Your Post? Call in the Police…

Quote: “Push harder than yesterday if you want a different tomorrow.”

Friday: Big Money Small Change

 

If you missed yesterdays post – make sure to check it out… I started out by stating I was too excited to wait until today to post.

It focused on creating partnerships with your vendors to multiply your audience.  The example was a florist with Valentines Day flowers who’s post appeared on a cake bakers page.

With that in mind, let’s look at today’s inspiration: “Push harder than yesterday if you want a different tomorrow.” – that means if we look at yesterday’s idea and try it ourselves tomorrow is going to show the effect…

Well, I was going through my feed again and found this cute post.

The Albuquerque Police Department helped the Hospital system with a message about warding off heart disease.

What a smart move!

The mounted horses are such a visual presence and in this capacity make you stop and take notice of the post.  Using the police in a “softer” message creating the silhouette of a heart with their hands again makes you take note.

But for our learning purposes, the “big money small change” advantage is a “level up” from yesterday’s lesson.  Today, the hospital system, crafted a message utilizing the police department.  It’s visual, simple, and builds goodwill for the police, creates subject matter expertise for the hospital.

But ultimately, gets the important message of healthy hearts to our attention.

 

#doinginfinity

Tomorrow… come back for my episode on “Try This”!
PS:  Like my vibe? I want you to join my tribe! Begin with my quick and simple guide to understanding the 5C’s of the Infinity Marketing Machine.  I call it #doinginfinity.  Click Here and I’ll email you a FREE download.

Infinitypreneur.com

Infinity Marketing Machine Daily Topics:
Monday – Character (Subject Matter Expert)
Tuesday – Content & Consistency
Wednesday – Midweek Motivation
Thursday – Infinity Customers
Friday – Big Money
Saturday – Try This!
Sunday – Week in Review

Posted on in 7- Sunday - Week in Review, Blog content, branding, Creative, Customers, DoingInfinity, marketing, Real world, Success tips, Tribe Building, week in review

TribeologyBlog.com – Week in Review – Episodes #549 to #554

Grab your free gift: The 5 C’s of the Infinity Marketing Machine

Sunday: Week in Review

 

In case you missed an Episode of Tribeology…  Here are the links to this weeks stories!

Remember:  Learn It. Do It. Profit.

NEW:  Grab my free guide to understanding the 5C’s of the Infinity Marketing Machine.  I call it #doinginfinity.  Click Here and I’ll email you a FREE download.

 

Monday – Subject Matter Expert – Episode #549 – Follow Me and I’ll Show You How to Use a Milestone for Credibility

Tuesday – Content & Consistency – Episode #550 – Tired of Blanket Results? I’m Not.

Wednesday – Midweek Motivation – Episode #551 – WHY You Can Have Success

Thursday – Infinity Customer – Episode #552 – Do You Have a Customer Loyalty Department?

Friday – Big Money – Episode #553 – Work on Increasing Value

Saturday – Try This! – Episode #554 – A Short and Sweet Post

Thanks so much for your interest in my ideas – to get more info, follow me… also if you like what you’re reading… I’d love to have you join me here:  start here! 

Make sure to grab my free app in both the App Store and GooglePlay: infinitypreneur

Thanks!

 

#doinginfinity

Big Money Small Change Success
Character + Content/Consistency + Goals/Motivation + Customers =
Tribeology

Would you do me a favor and join my “week in review” newsletter, that way, I’ll also be able to keep you posted on my progress of upcoming books, speaking events, etc…

Tomorrow… come back for this week’s episode on “Subject Matter Expert”!
PS:  Like my vibe? I want you to join my tribe! Begin with my quick and simple guide to understanding the 5C’s of the Infinity Marketing Machine.  I call it #doinginfinity.  Click Here and I’ll email you a FREE download.

Infinitypreneur.com

 

 

 

Posted on in 4- Thursday - Infinity Customers, Customers, DoingInfinity, marketing, Real world, Success tips, Tribe Building

Tribeology.com – Episode #522 – Ask Why.

Grab Your Free Gift: The 5 C’s of the Infinity Marketing Machine

 

“If I had asked people what they wanted, they would have said faster horses.” Henry Ford

Thursday: Infinity Customers

 

“I really like the pontoon.” Said my boat club member.

I followed up with, “what is your next favorite boat?” My member answered, “I like the boat with the cabin.”

Both were good boats, but I was really trying to figure out what boat to buy next for our fleet and this was not helping me.  It was not helping because the pontoon and the boat with the cabin were among the least used boats in the fleet… so I knew there was a problem with my question.

My boat club member had been with us a couple years and they liked to “go fast” – neither the pontoon boat nor the cabin cruiser were really the type of boats to “go fast” on…

However… after probing their answer just a little more I finally figured out WHY they liked the pontoon and the cabin boat… it’s because they both had sunshade covers!  They liked the boats because they could get out of the sun!!!

That was when we added sun tops to every boat in our boat club fleet and that is when our retention really took off.   Our customers became members and the members stick around now… we had lots of years of “one and done” and we couldn’t really figure out why until we asked them…

Now, much like our inspiration for today… had we simply asked our members what they wanted in a boat… we’d have an entire fleet of pontoon boats or boats with cabins, or we’d have a fleet of faster horses!

When in reality our customers wanted a better riding experience.  Our customers wanted shade from the sun.

It is very important to talk with your customers to find out what they want, but you really have to THINK about what they are answering to make sure you are getting to the root of their problem.  When you solve that problem you will build your tribe and create your infinity customers!

#doinginfinity

Tomorrow… come back for my episode on “Big Money”!
PS:  Like my vibe? I want you to join my tribe! Begin with my quick and simple guide to understanding the 5C’s of the Infinity Marketing Machine.  I call it #doinginfinity.  Click Here and I’ll email you a FREE download.

Infinitypreneur.com

Infinity Marketing Machine Daily Topics:
Monday – Character (Subject Matter Expert)
Tuesday – Content & Consistency
Wednesday – Midweek Motivation
Thursday – Infinity Customers
Friday – Big Money
Saturday – Try This!
Sunday – Week in Review